b9game Privacy Policy

1. Introduction and Scope

b9game ("b9game", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the b9game platform, accessible at b9game.lat. This Privacy Policy ("Policy") describes the categories of personal data b9game collects, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to individuals whose data is held by b9game.

This Policy applies to all individuals who: (a) register an account on b9game; (b) visit b9game.lat without registering; (c) contact b9game customer support; or (d) receive marketing communications from b9game. By using b9game or submitting personal information to us, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the b9game Terms & Conditions and Responsible Gaming Policy, which together govern your use of the platform.

2. Data Controller Identity

For the purposes of applicable data protection law, the data controller responsible for personal data collected through b9game.lat is the b9game platform operator. Queries relating to data processing, subject access requests, or data deletion requests may be directed to the contact details provided in Section 13 of this Policy.

3. Personal Data We Collect

b9game collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents (such as CNIC or passport) where required for KYC verification.
• Contact Data: Email address and Pakistani mobile number (03XX format) used during registration or provided subsequently.
• Financial Data: Payment method details sufficient to process deposits and withdrawals — such as JazzCash or Easypaisa account identifiers, HBL, UBL, Meezan Bank or Bank Alfalah account details. Full payment credentials are processed by the relevant payment processor; b9game retains only what is necessary for transaction records and anti-money laundering compliance.
• Account and Gaming Data: Username, account balance history, deposit and withdrawal records, betting history, casino game session data, bonus usage, and login timestamps.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session identifiers collected automatically when you visit b9game.lat.
• Usage Data: Pages visited, navigation patterns, time spent on pages, features used, and referral source data.
• Communications Data: Records of any messages, emails, or chat interactions you have with b9game customer support.
• Responsible Gaming Data: Self-imposed limit settings, self-exclusion elections, and related account restriction records, processed specifically to honour your responsible gaming preferences.

4. How We Collect Your Data

b9game collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, setting responsible gaming limits, or contacting support.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar technologies when you visit or interact with b9game.lat. See Section 8 for details on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah); and device fingerprinting data where applicable for security purposes.

5. Purposes and Legal Bases for Processing

b9game processes personal data for the following purposes and on the following legal bases:

• Account creation and management — necessary for the performance of the contract between b9game and the user.
• Processing deposits and withdrawals — necessary for performance of the contract; also required for compliance with financial crime obligations.
• Identity verification (KYC/AML) — necessary for compliance with applicable legal obligations, including anti-money laundering requirements.
• Provision of gaming services (betting, casino, slots, crash games) — performance of contract.
• Fraud prevention and platform security — legitimate interests of b9game and protection of other users.
• Responsible gaming monitoring — legal obligation and vital interests of the data subject where applicable; also legitimate interests in providing a safe platform.
• Customer support — performance of contract and legitimate interests.
• Marketing communications — consent, where you have opted in to receive promotional messages from b9game. You may withdraw consent at any time by updating your notification preferences in your account settings.
• Analytics and platform improvement — legitimate interests in improving the b9game service.
• Legal compliance and regulatory reporting — legal obligation.

6. Sharing and Disclosure of Personal Data

b9game does not sell personal data to third parties. b9game may share personal data with the following categories of recipient, strictly to the extent necessary for the purposes described in Section 5:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to process transactions initiated by you. Each processor operates under its own privacy framework.
• KYC and identity verification providers: Third-party services engaged to verify identity documents as part of the account verification process.
• Fraud prevention and risk services: Providers that assist b9game in detecting unusual account activity, bonus abuse, or money laundering indicators.
• Game content providers: Where a game title is provided by a third-party studio, limited technical session data may be shared with that provider to deliver the game experience.
• Legal and regulatory authorities: b9game may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a lawfully issued order.
• Professional advisers: Legal counsel, auditors, or consultants where disclosure is reasonably required for the conduct of b9game's business, subject to confidentiality obligations.

7. Data Retention

b9game retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following specific retention considerations:

• Account data: Retained for the duration of your active account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction and betting records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with financial crime compliance requirements.
• KYC documents: Retained for the period required by applicable law, typically five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required in connection with a dispute or legal proceeding.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period thereafter to evidence compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with b9game's internal data management procedures.

8. Cookies and Tracking Technologies

b9game uses cookies and similar client-side technologies on b9game.lat for the following purposes:

• Strictly necessary cookies: Required for the platform to function — including session authentication, login state management, and security tokens. These cannot be disabled without impacting platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game view, and responsible gaming limit confirmations.
• Analytics cookies: Collect anonymised data about how users navigate b9game.lat, enabling b9game to identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

b9game does not deploy third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the b9game platform.

9. Security of Your Personal Data

b9game implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and b9game.lat.
• Encrypted storage of sensitive account data and KYC documents at rest.
• Role-based access controls ensuring that b9game staff can access personal data only to the extent required for their specific duties.
• Optional two-factor authentication (2FA) for all b9game accounts, strongly recommended for all users.
• Regular security assessments and monitoring of the b9game platform for vulnerabilities.

Whilst b9game takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying b9game promptly if you suspect any unauthorised access to your account.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to personal data held by b9game:

• Right of access: You may request a copy of the personal data b9game holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where b9game no longer has a lawful basis for processing it, subject to legal retention obligations.
• Right to restriction: You may request that b9game restricts processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, b9game will cease processing for that purpose without requiring a reason.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact b9game using the details in Section 13. b9game will respond to valid requests within thirty (30) days. Identity verification may be required before processing a request.

11. Children's Privacy

b9game is strictly an adults-only platform. b9game does not knowingly collect personal data from individuals under the age of 18. If b9game becomes aware that personal data has been collected from a minor, that account will be immediately suspended, the data deleted, and any associated balances forfeited in accordance with the b9game Terms & Conditions. If you believe a minor has registered on b9game, please notify support immediately using the contact details in Section 13.

12. Changes to This Privacy Policy

b9game may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or our platform services. Material changes will be communicated to registered users via email or in-platform notification prior to taking effect. The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of b9game following a Policy update constitutes acceptance of the revised provisions.

13. Contact and Data Requests

For any queries about this Privacy Policy, to exercise your data subject rights, or to submit a data deletion or access request, please contact the b9game data team:

Email: [email protected]

Subject line for data requests: Privacy Request – [Your Registered Email]

Response time: Acknowledgement within 5 business days; substantive response within 30 days.

Support hours: 24/7, Pakistan Standard Time priority.